Terms & Conditions

BEFORE PLACING YOUR ORDER PLEASE READ OUR TERMS & CONDITIONS:



Use of Information

We value your privacy. When you make a purchase, we ask for standard info such as name/address/phone/credit card which is stored in a secure database. Credit card #'s are transferred over a Secure Socket Layer (SSL) line. This ensures it is encrypted and cannot be read by any other internet users. To check, a padlock icon will be at the bottom of your browser.

Payment Options

We accept MasterCard, Visa, Discover, Checks, and Money Orders. All orders must be pre-paid prior to shipping.
Unfortunately, we do not currently accept American Express or PayPal.

Shipping Information

Shipping rates are only valid for the 48 United States. If you live in Hawaii or Alaska you must call for a shipping quote. Unfortunately, we do not ship to PO Boxes (including FPO/APO), US Territories (Guam, Virgin Islands, Puerto Rico), or internationally to Canada or Mexico. We can ship it to a freight carrier of your choice at the border that can deliver it you.

FedEx Small Package Delivery & Damage Information

You must physically inspect your shipment before accepting it from the carrier. If no one is present at the time of delivery, please open and inspect the item as soon as possible because FedEx has time limits on filing claims. If your shipment is damaged or incomplete, notify us immediately. We’ll facilitate a claim and replace items or complete the order.

Truck (LTL) Delivery & Damage Information

When an item is too heavy/large to ship by Mail/FedEx it's shipped by LTL (Less than Truck Load) on a pallet. LTL freight is different than standard small package delivery because you MUST be home at the time of delivery to accept, inspect, and sign for your order. We use a trucking company called Ceva Logistics (www.CevaLogistics.com) for all LTL shipments.

LTL deliveries MUST be inspected for damage at the time of delivery. If there is any damage you need to write 'damaged' on the delivery form and notify us within 24 hours because that is Ceva's policy for us filing damage claims with them (extended on weekends so Friday deliveries can be filed on Monday). The policy is clearly written on the outside of our boxes. Some reasons why you would mark 'damaged' the delivery form are:

* the outside of the box has damage.
* the outside of the box has damage & the product inside is clearly damaged. * the outside of the box has no damage but the item inside is damage such as broken glass.

* When delivered by LTL the driver can stay for a maximum of 30 minutes to allow you to open boxes and inspect items for damage. If you don't have enough time to inspect everything then you can mark 'damaged' on the delivery receipt so you're covered in case you find damage later after the driver leaves. Even if the outside of the boxes look ok and have no signs of damage, be sure to OPEN THE BOXES to inspect the actual item. If the box was fine but product is damaged (such as broken glass) and you do not note any damage because the outside of the box looked ok and didn't open it, then Ceva assumes no responsibility because we will not be able to file a claim with Ceva. You signed for it and accepted it as new and in good condition.

If your shipment is damaged or incomplete, please notify us immediately. For damage we need a photo of the damaged item so we can facilitate a freight claim with Ceva to replace the item at no charge.

Undeliverable Shipments

If Ceva is unable to deliver an order due a wrong address provided by you and a correct address is provided in a timely manner, we can usually re-consign the order with no additional charges. If FedEx is unable to deliver an order due a wrong address provided by you and a correct address is provided in a timely manner, you are liable for the $10 FedEx Address Change Fee. If Ceva cannot reach you to set up a delivery time due to an invalid phone number and the order sits at a dock, the additional storage cost incurred may be billed to the customer in some circumstances. If the package ends up getting returned to Pebble Lane Living we will either reship after speaking with you or provide a refund minus the shipping charges incurred (total cost of shipping to you and back to us). For these reasons, please ensure that your address is current and you provide the best phone number possible for delivery drivers to reach you to avoid unnecessary returns.

Returns

There is a 30-day return period for refunds. After 30 days returns are not accepted for refunds but items are still covered under a 1-year limited warranty. All returns must be in new condition to receive a refund. The S&H for any items returned due to buyer's remorse must be prepaid by the customer and have a Return Authorization number (RA#). To obtain your RA#, please contact us by email at: CustomerService@PebbleLaneLiving.com or by phone 402-953-1048 Mon-Fri.

If you have a custom order or request, all sales for these items are final and no returns are accepted. Any manufacturer’s defects to custom product are covered under our standard warranty.

One Year Limited Warranty

What is COVERED:

All purchased items are covered against defects in material and workmanship. Where no warranty length is stated, the warranty term is 90 days. If an item is included for free and not purchased then the warranty does not apply to that item. Our products are covered by a standard 1-Year Limited Warranty from the date of purchase for manufacturing defects which covers welding of metal, stitching of fabric when new but not after normal wear & tear from use and being outdoors, and under residential use, not commercial use. The warranty covers the cost of the item that we replace but the customer is liable for the S&H charges to receive the replacement item.

What is NOT Covered:

Our warranty does not cover damage due to weather, general wear and tear use/misuse/abuse, commercial usage/environments, dirt, rust on steel items that were not covered when not in use, scratches, chipped paint, or anything considered normal wear and tear. Our warranty does not cover fading from sun exposure. Our warranty does not cover mold or mildew which is normal in certain parts of the country with certain climates. Some of our items are considered mildew resistant but still require occasional cleaning and we advise covering them when not in use because they are not weather proof. The warranty does not cover items under commercial use, for residential use only. Our warranty does not cover items that are included for free and not purchased.

Freight/shipping & handling charges of warranty items is NOT covered in the warranty. Pebble Lane Living covers the cost of the item under the warranty but the customer is liable for the S&H to receive the replacement item.

Products not sold in their original packaging, display/floor models, products sold at markdown not in original condition or marked refurbished may be excluded from warranty.

Sending photos of defects to us via email/mail is required for warranty claims. If you are unable to send photos of the defect then you can choose to send the item back to us instead.

Proof of purchase is required for all warranty claims if we cannot look up your order.

If you have any questions about the above information please contact us.

Product Descriptions & Prices

Pebble Lane Living attempts to be as accurate as possible. However, in the event a product is accidentally listed with an incorrect description or incorrect price due to typographical error or error in information received from our suppliers, we have the right to refuse or cancel any orders placed for such product because we are not required to ship the order. All dimensions are approximate but as close as possible, if exact dimensions are necessary please contact us directly before placing an order.